AI Sentiment Engine
Real-time sentiment analysis across all patient touchpoints
⚡ AI Alert: 2 patients showing dissatisfaction signals — early intervention recommended before public reviews are posted.
52%
Very Positive
28%
Positive
12%
Neutral
6%
Negative
2%
Very Negative
Sentiment Trend (8 Weeks)
Overall sentiment distribution over time
At-Risk Patients
LK
Linda Kowalski
at-risk, wait-time-complaint
42%
sat.
RG
Rachel Green
at-risk, billing-complaint
58%
sat.
Voice of the Patient — Top Themes
AI-aggregated from reviews, surveys, messages, and portal feedback
↑ +12%412 mentions
Friendly Staff
↓ +8%187 mentions
Wait Times
↑ +5%398 mentions
Doctor Quality
↑ +3%256 mentions
Clean Facility
↓ +15%134 mentions
Billing Issues
↑ +22%89 mentions
Easy Scheduling
↑ +7%201 mentions
Communication
↓ -4%78 mentions
Appointment Availability