Quality Assurance
AI Complaint Resolution Center
Track and resolve patient friction points proactively before public negative reviews are published
Active Complaints
4
Average Resolution Time
1.4 hours
SLA Adherence Rate
98.2%
Pre-Review Save Rate
91%
Complaint1
David Walker
Discharge prescriptions not forwarded to pharmacy upon check-out.
Dr. Marcus Johnson · Pharmacy / Discharges
SLA: 1h 55m
Update:
Assigned1
James RodriguezHigh
Arrived at 2 PM but doctor was running 20 minutes behind without notice.
Dr. Marcus Johnson · Reception & Check-in
SLA: 0h 42m
Update:
Investigating1
Linda KowalskiHigh
Waited 42 minutes after scheduled check-in time with zero updates from front-desk staff.
Dr. Priya Sharma · Reception & Check-in
SLA: 1h 12m
Update:
Resolved1
Rachel Green
Double-charged co-pay on secondary insurance validation.
Dr. Priya Sharma · Billing & Insurance
Update:
Confirmed0
No tickets
Closed0
No tickets