Patient Feedback Hub

Structured feedback collection before public review requests

Category Performance

Patient sentiment ratings across generic categories

AI Department Scorecards

Departmental performance predictions based on survey keywords

Reception & Check-in

524 keyword mentions

4.2★+0.3
Nursing Staff

812 keyword mentions

4.8★+0.1
Doctors & Providers

1140 keyword mentions

4.9★Stable
Billing & Insurance Alert

312 keyword mentions · Invoicing delays

3.8★-0.4
Laboratory & Diagnostics

198 keyword mentions

4.5★+0.2
Pharmacy / Discharges

284 keyword mentions

4.4★+0.1

NPS Score

Net Promoter Score · Last 30 days

72
NPS Score
↑ +8 from last month
Promoters (9-10)68%
Passives (7-8)20%
Detractors (0-6)12%

Feedback → Review Funnel

Conversion from feedback to public review

1
Feedback Collected892
2
Analyzed by AI892
3
Happy → Review Requested634
4
Review Completed312
SM

Sarah M.

Very Positive2026-07-03

Main Street Medical Center

“Dr. Chen is absolutely wonderful. I never feel rushed.”

Overall: 97
Wait: 100
Staff: 100
Doctor: 100
google review
LK

Linda K.

Negative2026-07-04

Main Street Medical Center

“Waited over 40 minutes with no one informing me of the delay. Very frustrating.”

Overall: 42
Wait: 20
Staff: 60
Doctor: 80
Private
EP

Emma P.

Very Positive2026-07-01

Downtown Dental & Wellness

“Perfect in every way. Dr. Whitfield is a gem.”

Overall: 99
Wait: 80
Staff: 100
Doctor: 100
facebook review
RG

Rachel G.

Negative2026-07-05

Main Street Medical Center

“Billing was confusing and I was charged for something that should have been covered.”

Overall: 58
Wait: 60
Staff: 80
Doctor: 80
Private